Delivery/Shipping Information

Please Note: If your order is returned back to us marked as 'not called for' or 'undelivered' or 'unclaimed' or 'address incomplete' or 'refused' through no fault of our own, we will hold back the delivery costs for any refund and you will be responsible to bear extra delivery charge to cover the second delivery attempt.

Orders are dispatched using either Royal Mail International Signed For which is known worldwide as registered post.

We also use leading express couriers should you choose express delivery.

Delivery charges are calculated based on destination country and will vary dependent on your cart weight. The delivery time will also vary based up on destination country.

Please allow up to 8 to 12 working days for your order to arrive before contacting us, but in most cases your order will arrive within 2 to 3 weeks within Europe and within 3 to 4 weeks for countries outside Europe.

Please Note: If your order is returned back to us marked as 'not called for' or 'undelivered' or 'unclaimed' or 'address incomplete' or 'refused' through no fault of our own, we will hold back the delivery costs for any refund and you will be responsible to bear extra delivery charge to cover the second delivery attempt.


Despatch Policy

We usually despatch orders within one to two working days, Monday to Saturday. For the purpose of delivery, Saturday, Sunday and public holidays are non-working days.

Depending on the weight and value of your order, we will select the most suitable method of delivery, by Royal Mail or a delivery courier.

We are committed to shipping orders fast but we do not guarantee a specific day or date for delivery as we rely on Royal Mail or a delivery courier.

Please note that Express or Courier delivery service is not available for delivery on Saturdays, Sundays or public holidays. If you place an order for Express delivery on Friday, Saturday, Sunday or on a public holiday, your order will be despatched on the next working day.

Some of our product pages are displayed as free delivery and some charge for delivery, where our listings are free delivery, we include any UK delivery costs into the item price.

All UK chargeable delivery and free delivery listings are priced for UK mainland only. If you require delivery to Highlands of Scotland, Northern Ireland, Isle of Man, Isle of Wight, Shetland Islands or Channel Islands, please contact us prior to placing your order to find out about any delivery surcharges that may apply.

We do not ship certain products and pressurised products to Highlands of Scotland, Northern Ireland, Isle of Man, Isle of Wight, Shetland Islands, Channel Islands or International Destinations under any circumstances. In case you purchase a restricted product, we will notify you upon receiving or processing of your order.



International buyers

We will ship to most countries depending on weight, destination and type of products involved. Most international orders under 2Kg in actual weight are shipped by registered post.

Orders over 2Kg in actual weight will be priced for delivery charges according to actual weight or volumetric weight whichever is greater, hereon referred to as overall weight. We ship by international couriers such as DHL and other consolidation carriers, the type of courier used depends on the destination and overall weight of the order.

Import duties, taxes, and charges are not included in the item price or delivery charges. These import charges are the buyer’s responsibility.

Please check with your country’s customs office to determine what these additional costs will be prior to making your purchase.